Roofing

Privacy Policy

Effective Date: [9/23/25]

Odyssey Exteriors (doing business as Quinnell Construction Management, LLC) (“we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information about visitors to our website (e.g. https://odysseyext.com/) (“Website”) and how we handle data you provide when requesting services such as roofing, siding, gutters, windows, inspections, etc.

By using or accessing the Website, or by providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information you give us

    • Contact details: name, email address, phone number, mailing address (when you request a quote, contact us, sign up for our newsletter, etc.).
    • Project details: property address, description of work, photographs of property, details about your roofing, siding, gutters, windows, inspection needs, etc.
    • Communications: any messages, feedback, or correspondence you send us (via contact forms, email, phone, chat).
    • Marketing preferences: whether you opt in to receive newsletters, promotions, or updates.

 

b) Information collected automatically

    • Log and usage data: when you use the Website, our servers automatically record information such as your IP address, browser type and version, operating system, pages visited, referring/exit pages, time spent, and other usage statistics.

    • Cookies and similar technologies: we use cookies, web beacons, and similar tools to collect information about your browsing patterns, preferences (e.g. which pages you view), and to improve functionality.

c) Information from third parties

    • If you choose to link or log in via (for example) social media or third-party services (if we offer that), or if you share with us information from other platforms, we may receive and process that information.

    • We may also verify address or credit information via partner services (if applicable).

2. How We Use Your Information

We use collected information for the following purposes:

    • To respond to your inquiries, quotes, or requests for services (roofing, siding, gutters, windows, inspections).

    • To provide and maintain our services, Website, and customer support.

    • To communicate with you (e.g. email, phone, SMS) about your project, status updates, scheduling, appointments, invoices, or other service-related matters.

    • To send marketing and promotional communications, if you have opted in (e.g. newsletters, special offers, company updates).

    • To improve the Website and user experience, including analytics, testing, and troubleshooting.

    • To monitor and detect fraud, security issues, unauthorized access, and illegal activity.

    • To comply with legal obligations, respond to legal requests, enforce our terms, or protect our legal rights or property.

3. Legal Basis for Processing (if applicable under data protection laws)

When required by applicable law, our legal bases for processing your personal information may include:

    • Contractual necessity: processing is necessary for performing a contract (e.g. providing you roofing or inspection services you requested).
    • Legitimate interests: processing for our legitimate business interests (e.g. improving our services, marketing, fraud prevention), as long as your rights don’t override.
    • Consent: when you give your consent (such as subscribing to a newsletter).
    • Legal compliance: where we are required to process data to comply with legal obligations.

4. How We Share Your Information

We may share your information in the following ways:

    • Affiliates and service providers: we may share with third-party vendors or contractors who assist us (e.g. software providers, email service, cloud hosting, analytics, marketing, credit check services, insurers, subcontractors) — but only to the extent necessary, and under confidentiality obligations.
    • Business transfers: in the event of a merger, sale, acquisition, or restructuring, your information may be transferred as part of the transaction (subject to assurances of confidentiality).
    • Legal compliance / law enforcement: if required by law, legal process, or government request, or to enforce our rights or protect others’ rights, safety, or property.
    • Aggregate or anonymized data: we may share aggregated or de-identified data (that cannot reasonably identify you) publicly or with partners for analytics or benchmarking.

5. Cookies, Tracking & Third-party Tools

We and our third-party partners may use cookies, web beacons, tracking pixels, and similar technologies to collect usage and device information. You can manage or disable cookies via your browser settings (but that may limit some functions of the Website). We may also use third-party analytics (e.g. Google Analytics) and advertising networks; those third parties may collect information about your use of the Website in accordance with their own policies.

 

6. Your Choices & Rights

Depending on your jurisdiction, you may have the following rights (in whole or in part):

    • To access, correct, update, or delete your personal information.
    • To object to or restrict certain processing (e.g. direct marketing).
    • To withdraw consent (where processing is based on consent).
    • To receive a copy of your personal data in a portable format.
    • To lodge a complaint with a data protection authority if you believe your rights are violated.

If you wish to exercise any of these rights, contact us using the information below. We may ask you for verification before acting on your request.

You can also opt out of receiving promotional or marketing emails by following the “unsubscribe” link in those messages (or contacting us). Even if you opt out of marketing, we may still send you non-promotional communications related to your service (e.g. project updates).

 

7. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure.

However, no security system is completely foolproof. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes described (e.g. for as long as your project is active, or as needed to comply with legal or accounting obligations), and thereafter securely delete or anonymize it.

8. Children & Minors

Our Website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or other age threshold as required by law). If you believe we have collected such information, please contact us to request deletion.

9. Links to Other Sites

Our Website may link to third-party websites or services over which we have no control (e.g. partner sites, social media, external references). This Privacy Policy does not cover their practices. We encourage you to review the privacy policies of any such sites before providing your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in law, technology, or business practices). When we make material changes, we will post a prominent notice on our Website, and update the “Effective Date” above. Your continued use of the Website after the changes take effect means you accept the revised policy.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

Odyssey Exteriors / Quinnell Construction Management, LLC
Address: 12058 Lucerne Trail, Lakeville, Minnesota 55044
Phone: 952-923-0062
Email: info@odysseyext.com